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Office

SOP GROUP LTD

128 City Road

London EC1V 2NX

United Kingdom

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Frequently asked questions

Have questions? We’re here to help

How does it work?

The design process is simple:

  1. Select your phone model.
  2. Upload your favorite image.
  3. Our expert designers will extract the face from your uploaded image and create a beautifully customized case.
  4. We print your case and deliver it straight to your door.

How long does delivery take?

Your case is printed within 48 hours of placing your order. Delivery time varies but is usually 5–10 business days depending on your location.

What happens if my image doesn’t meet the quality requirements?

If your image doesn’t meet our quality standards, we will contact you to help you choose a better image or adjust the design.

Can I return my case?

Since our cases are custom-made, we do not offer returns. If an issue arises, such as a printing error or damage during delivery, please contact us, and we will resolve it with a reprint or refund.

What type of materials do you use?

Our phone cases are made from high-quality, recycled plastic and are 100% vegan. We strive to combine durability with style and function to protect your phone while caring for the environment.

How much does shipping cost?

Right now, we’re offering free shipping on all orders for a limited time! Take the opportunity to design your unique case and have it delivered at no extra cost.